All inquiries must be received by CTC HOLDINGS in writing by e-mail or fax. 

All inquiries must have full information about the customer: company address, VAT number if applicable, telephone and fax numbers, e-mail and http addresses, authorized contact person's full name and position. 

CTC HOLDINGS does not accept inquiries from unidentified customers. 

The order is accepted and launched in production only when CTC HOLDINGS receives the order specification approved by the authorized representative of the customer and down payment is on CTC HOLDINGS bank account.

All photographs and illustrations contained in CTC HOLDINGS catalogue or on its web site give a general idea of the goods described in them. They shall not form part of the contract and this is not a sale by description. All sales must be made only according to specifications and samples approved and accepted by the ordering customer.